Frequently Asked Questions
How is your Murphy Bed attached?
Is there a Warranty on your Murphy Beds and matching cabinetry?
Yes, there is a Lifetime Warranty on the bed’s lifting mechanism for the original owner. If any part should fail return it to Lancaster Handcraft for a replacement. The bed cabinet and side cabinets fall under our standard Home Furnishings Warranty: We guarantee that the piece will be as advertised at the time of delivery. Drawers will work. Doors will work. Shelves will fit. We do not guarantee against the wood cracking or wrapping after it is in your home as these issues have to do with the environment in your home (too dry or too moist). Chair legs coming loose in your home is also excluded as this is usually due to abuse or to dry conditions.
If you have any issue with a piece of furniture that has been delivered, it must be returned with delivery person at the time of delivery in order to have it delivered again for free. If delivery person leaves you can still have it repaired or replaced but you will have to pay for all shipping costs.
What type of mattress does the bed use? Do we need a box spring?
Lancaster Handcraft’s Murphy Beds accommodate any standard mattress 12″ thick or less. We have the ability to customize the bed cabinet, at additional charge, to accommodate up to a 14″ mattress if necessary. We handle Corscicana Brand Mattress and will be happy to guide your selection should you need one. We will deliver your mattress with your Murphy Bed the same day for a hassle free experience. However, we can not remove old mattress for disposal as we typically have a full load of furniture on the truck. Our Murphy Beds do not need a box spring. The mattress rests on a platform and is help in place by straps when in the closed position.
How high is the mattress off the floor?
Lancaster Handcraft’s Murphy Beds contain a platform that is 14″ off the floor. For example, the top of a 10″ mattress will be 24″ off the floor when the bed in open.
Can I install the Murphy Bed myself?
Beds are broken down to 5 main pieces for shipping purposes. When you receive the bed, you simply screw the pieces together and fasten the bed to the studs in the wall. It normally only takes two people 1-2 hours to install a Lancaster Handcraft Murphy Bed. Each one of our beds come with complete step-by-step, easy to follow, installation instructions with telephone support as necessary.Our side cabinets come fully assembled. You need to do is fasten the fully assembled cabinet to your Murphy Bed.
Can we do custom widths, heights, and layouts to match our Murphy Bed?
How long does it take to receive my Murphy Bed?
Depending on our workload at the time of your order, the process can take about 10-12 weeks from the time you finalize the order until we are ready to schedule delivery and/or installation. If you have a particular target date in mind please let us know and we will do our very best to accommodate your wishes.
Can I take my Murphy Bed with me?
Yes. Each Murphy Bed is crafted in a manner that allows it to be disassembled and relocated.