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Our Policies

Warranty

Lifetime Warranty on Murphy Bed pistons and mechanism, should either fail, the customer should return those parts to Lancaster Handcraft for replacement. If we are called to the site for non warranty issues, standard billing rates apply.

Murphy Bed side cabinets and other home furnishings:

We guarantee that the piece will be as advertised at the time of delivery. Drawers will work. Doors will work. Shelves will fit. We do not guarantee against the wood cracking or wrapping after it is in your home as these issues have to do with the environment in your home (too dry or too moist).

If you have any issue with a piece of furniture that has been delivered, it must be returned with delivery person at the time of delivery in order to have it delivered again for free. If delivery person leaves you can still have it repaired or replaced but you will have to pay for all shipping costs.

Delivery

Lancaster Handcraft delivers to Pennsylvania, Washington D.C., Virginia, Maryland, Delaware, New Jersey, New York, Connecticut, and Massachusetts. Our staff will blanket, load, and deliver to your door. Our standard shipping option will include delivery to your door. Our driver will help you carry the furniture to the first dry location of your home, apartment or condominium building. For an additional charge our staff will set up your furniture in the room of your choice. Please indicate the level of service you will require at delivery as it will impact the number of staff required to mobilize. For orders outside our delivery radius Lancaster Handcraft uses common carriers with tractor trailer trucks. Customers can choose curbside delivery or the furniture can be picked up at the nearest freight terminal. All shipments are tailgate delivery only. This means to the rear of the truck. It is the customers responsibility to take the freight off the truck and into the home. Because of the size and weight of our furniture it is strongly advisable to have help to unload the and bring it inside.

Installation

Lancaster Handcraft offers Murphy Bed, home furnishings, and kitchen installations to Pennsylvania, Washington D.C., Virginia, Maryland, Delaware, New Jersey, New York, Connecticut, and Massachusetts in house. Our staff will blanket, load, deliver and install your order in a timely, efficient, professional manner. Rest assured knowing the craftsman that made your Murphy bed, or kitchen cabinets will be the one installing it so you’ll know it’s done right!

Payment

Lancaster Handcraft requires 50% of the invoice total at the time you place the order. The remaining 50% is paid once we have completed the project and it’s ready to ship. Orders that require our installation, we accept the remaining balance paid once the installation is complete and you are completely satisfied. We accept MasterCard, Visa, Discover Card or certified checks. There is a 25% restocking on cancelled orders.